Risk-taking in S’pore: Progress made, but rethink may be needed



So what is on the mind of the Singaporean manager? Plenty, shows the Singaporean Management Agenda survey of 600 organisations on a range of business topics. The results, published by Roffey Park and Management Development Institute, provide fresh insight on the pulse of Singaporean business managers.

Perhaps not surprisingly, the No 1 preoccupation of the respondents was talent management, more specifically, recruiting the right staff. More interestingly, increasing productivity and encouraging innovation were among the top five human resource challenges listed by the managers. When I dug a bit deeper into the data, some surprises piqued my interest.

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For the service edge, think like a designer




Last month, my business partner and I decided to switch our bank account to DBS. I must say, it was truly an exceptional experience. From entering its pod-like lobby at the Marina Bay Financial Centre, which looked like a cross between a five-star-hotel reception and a spaceship, I was mesmerised. Could this really be a bank?

From there on, I found myself analysing every little detail of its service offering — from its high-touch interaction with customer service representatives, to the low-touch experience of interacting with its technological platforms.

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Sketch pad of the mind



A new year is full of hope and aspiration — it is like turning the pages of a recently purchased book, whereby we put aside the past and look forward to the future.

It is full of new resolutions — lose weight, learn a new skill or get a new job — most of which are long forgotten as life catches up with us.

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